Code of Conduct and Ethics

The Dr. Gertrude A. Barber National Institute has a strong commitment to ethics and integrity in all that we do. Our Code of Conduct and Ethics reflects the moral and ethical direction for the provision of services and supports to those persons and their families we serve as well as the daily activities of all employees at the Institute. This Code requires our employees to act in accordance with our corporate values and to perform all business operations in an honest and ethical manner. In addition, any person working on behalf of the Institute is required to use this Code as a guideline for all his or her actions and statements while representing the Institute.

Compliance with Laws, Regulations, Policies, and Procedures

All representatives of the Institute (when applicable)shall:

• A. General
  Understand and abide by laws, regulations, policies, procedures and guidelines that are applicable to them in the performance of their job responsibilities.

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• B. Financial Controls
  • Ensure that established financial controls are adhered to within the Institute and that they conform to legal, professional, and ethical standards.
  • Ensure that claims submitted for payment or reimbursement for services will only be for such care that is provided by properly qualified persons, that such claims are consistent with the actual services rendered by personnel, and that such care is billed and documented accurately.

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• C. Appropriate Needs-Based Services
  Provide reasonable, necessary and appropriate care based upon identified consumer/student needs.

Commitment to Enhancing Relationships

All representatives of the Institute (when applicable) shall:

• A. Confidentiality
  Respect professional confidences and work to secure the existence of procedures that will safeguard the confidentiality and privacy of consumers/students, their families, and others served, as well as employees, in accordance with HIPAA and the Institute's confidentiality policy and procedures.

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• B. Respect for All
  Show respect for all people regardless of age, national origin, gender, color, religion, disability and such other characteristics as may be protected by federal, state and local law.

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• C. Diversity
  Respect the diversity of consumers, students, families, and employees, and respect their customs and practices that are consistent with the organization's policies, procedures, and philosophy/mission.

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• D. Intellectual Property
  • Understand and agree that any/all discoveries, ideas, concepts, and written material which are created by an Institute employee using company time, resources and materials are the property of the Dr. Gertrude A. Barber National Institute.
  • Safeguard the intellectual property rights of others, including, but not limited to the use or copy of a trademark, copyrighted material, specialized therapeutic techniques, or patented materials of another.

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• E. Obligations to Consumers/Students
  • Provide prospective consumers, students, families and others with adequate, complete and accurate information that advises them of their rights, opportunities, and responsibilities related to services available, enabling them to make informed decisions regarding services.
  • Fully support consumers, students, parents, family members or other payers who have questions about their bill for services rendered as well as provide an opportunity to discuss charges and resolve disputes over fees and services in a fair and considerate manner.

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• F. Choice
  Promote processes that encourage the autonomy, self-determination, respect, and choice of consumers/students, families or others served.

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• G. Zero Tolerance for Abuse
  Demonstrate zero tolerance for any abuse that compromises consumers/students or others served and to report alleged abuse in a timely and appropriate manner in accordance with federal, state and local laws and Institute policy.

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• H. Safeguard Rights
  Offer a process to facilitate the resolution of conflicts that may arise when values/opinions of consumers, their families, or any person(s) acting on behalf of the consumer, differ from those of employees and consultative staff or when other issues arise.

Commitment to Encouraging a Positive Workplace Environment

All representatives of the Institute (when applicable) shall:

• A. Positive and Safe Work Environment
  • Ensure a positive and safe work environment that is free from harassment, sexual and otherwise; coercion of any kind, especially to perform illegal or unethical acts; and discrimination on the basis of age, national origin, gender, color, religion, disability, and such other characteristics as may be protected by federal, state and local law.
  • Endeavor to create and contribute to a work environment that embraces and promotes ethical conduct.
• B. Misconduct and Violations Reporting
  Be obligated to report any/all violations of this Code of Conduct and Ethics and other activity that is believed to be in violation of Institute policy and/or federal, state, or local laws. If a representative sees or experiences potential misconduct, including abuse in any fashion, or any inappropriate business practices, he/she is required to report the incident to the appropriate person(s) in a timely manner per established procedures.
• C. Protection from Retaliation
  An individual can report all instances of suspected wrongdoing without fear of retaliation. The Dr. Gertrude A. Barber National Institute will not tolerate any retaliation or threats of retaliation against anyone that reports in good faith a violation or suspected violation of the law, any organization policy, or the Code of Conduct and Ethics.

Commitment to Supporting the Barber Culture and Corporate Values

All representatives of the Institute (when applicable) shall:

• A. General
  Uphold the mission, vision, corporate values and the Code of Conduct and Ethics established for the Dr. Gertrude A. Barber National Institute.

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• B. Conflict of Interest
  • Ensure that the welfare of the consumer/student is paramount at all times.
  • Refrain from giving or accepting anything of value from anyone when doing so might compromise, or appear to compromise, the objectivity of business decisions or professionalism.
  • Ensure that they do not take advantage of the Institute for personal gain by using opportunities that are presented at or concerning the Barber National Institute through the use of the Barber National Institute name and/or competition with the Institute.

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• C. Striving for Quality
  Support the systems and processes that evaluate and enhance the quality of care or services rendered.

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• D. Honest Communication
  Be truthful in all forms of professional and organizational communication; avoid disseminating information that is false, misleading, or deceptive.

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• E. Sound Business Practices
  Conduct personal and professional activities with honesty, integrity, respect, fairness, and good faith in a manner that will reflect well upon the profession and Institute.
  
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